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Privacy Policy

Effective Date: 1st July 2025

Liverpool Visuals (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit liverpoolvisuals.com or use our services.

1. Who We Are

Liverpool Visuals Limited
83 Verdala Park, Liverpool, L18 3LD
Email: info@liverpoolvisuals.co.uk
Phone: 0151 662 0966

We provide professional aerial photography, videography, and related services across Liverpool and the surrounding areas.

As a data controller, we determine how and why your personal data is processed in accordance with UK data protection laws.

2. What Information We Collect

When you interact with us, we may collect:

  • Contact details: Name, email address, phone number, company name.

  • Service details: Project requirements, location information, and related communications.

  • Payment details: If you purchase a service, we process limited payment details securely.

  • Website usage data: IP address, browser type, pages visited, and cookies to improve your browsing experience.

  • Social media interactions: When you engage with us on platforms like Facebook, Instagram, TikTok, or YouTube.

We only collect personal data that is necessary to provide our services.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotations.

  • Deliver our photography, videography, and editing services.

  • Manage bookings, payments, and customer accounts.

  • Send service updates, promotions, or newsletters (if you have opted in).

  • Improve our website, services, and customer experience.

  • Comply with legal obligations and resolve disputes.

We never sell or rent your data to third parties.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to deliver our services.

  • Legitimate interests – to improve and market our services.

  • Legal obligations – to comply with UK laws.

  • Consent – for marketing communications or optional cookies.

5. How We Share Your Data

We may share limited personal data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Square, Stripe).

  • Cloud hosting and IT service providers.

  • Professional partners (e.g., printers, editors, couriers).

All third parties must respect your data privacy and comply with UK GDPR.

6. Cookies & Analytics

We use cookies and similar technologies to:

  • Improve website functionality and performance.

  • Track visitor behaviour for analytics (e.g., Google Analytics).

  • Personalise your browsing experience.

You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

7. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfil the purposes for which it was collected.

  • Meet legal or accounting requirements.

After this period, your data will be securely deleted.

8. Your Rights

You have the right to:

✅ Request access to your personal data
✅ Correct any inaccurate information
✅ Request deletion of your data
✅ Restrict or object to processing
✅ Withdraw consent for marketing
✅ Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email info@liverpoolvisuals.co.uk.

9. Data Security

We implement strict technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

10. International Transfers

We primarily store your data in the UK. If we use third-party tools that transfer data outside the UK (e.g., cloud services), we ensure appropriate safeguards are in place.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Changes to This Policy

If you have any questions about this policy or how we handle your data, please contact:

Liverpool Visuals Limited
Email: info@liverpoolvisuals.co.uk
Phone: 0151 662 0966

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