Terms and Conditions (Business Services)

Last Updated: 12 November 2025

These Terms and Conditions apply to all services provided by Liverpool Visuals to a business client ("The Client") for commercial purposes, including but not limited to corporate events, roof inspections, property listings, and construction monitoring.

By commissioning our services, the Client warrants that it is acting in the course of business and not as a consumer.

If you are planning to use our services for personal use (eg, weddings & family events) or are buying prints and merchandise from our print shop or online galleries, please see these terms here.

1. Company Information

Liverpool Visuals is a UK-based provider of professional aerial photography, videography, and creative media.

2. The Services

2.1. Scope of Work (SOW)

All services will be agreed upon in a written "Scope of Work" (SOW) or Order Confirmation, which will detail the specific deliverables, timelines, and fees.

2.2. Drone Operations

All drone operations are conducted in accordance with UK Civil Aviation Authority (CAA) regulations. Scheduling may be affected by weather or airspace restrictions; we reserve the right to postpone or cancel flights for safety or legal reasons.

2.3. Client's Obligations

The Client shall:

Ensure that all sites are legally accessible and safe for drone operations.
Provide all necessary information, permissions, and site contacts in a timely manner.
Notify any persons on-site (e.g., staff, contractors) of the scheduled aerial operations.

3. Charges, Fees & Payment

3.1. Fees

A non-refundable 50% creative fee is payable at the time of booking to secure the work and commencement of planning.

3.2. Expenses

The Client agrees to reimburse Liverpool Visuals for all reasonable, pre-approved expenses incurred in connection with the services (e.g., travel, accommodation, specific site-access fees).

3.3. Payment Terms

Full payment of the final invoice (including any expenses) is required within 14 days of work completion. No photographs, videos, or data (the "Deliverables") will be released to the Client until payment is made in full.

3.4. Late Payment

We reserve the right to charge statutory interest on any overdue invoices at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellation & Postponement

4.1. Cancellation by the Client

All cancellations must be in writing.

Cancellation (at any time): The 50% creative fee is non-refundable.
Cancellation (within 7 days of the shoot): A 75% creative fee is payable.
Cancellation (within 48 hours of the shoot): A 100% creative fee is payable.

5. Intellectual Property & Data Ownership

5.1. Copyright & Data Ownership

Liverpool Visuals retains all copyright and intellectual property rights in all images, videos, and all raw and processed data created during the provision of the Services.

5.2. License to Client

Upon full payment, the Client is granted a non-exclusive, non-transferable licence to use the final deliverables for the specific commercial purposes outlined in the Scope of Work. This license does not include the right to sell the deliverables or data to third parties.

5.3. Portfolio License to Liverpool Visuals (License-Back)

The Client grants Liverpool Visuals a perpetual, non-exclusive, worldwide, royalty-free license to use the final deliverables (excluding any of the Client's clearly marked confidential information) for our own marketing and portfolio purposes (e.g., on our website, social media, and in proposals).

6. Limitation of Liability

THE CLIENT'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

6.1. Nothing in this agreement limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be legally limited.

6.2. Subject to clause 6.1, Liverpool Visuals shall not be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any: (a) loss of profit; (b) loss of business or sales; (c) loss of anticipated savings; (d) loss of goodwill; or (e) any indirect or consequential loss.

6.3. Subject to clause 6.1, our total aggregate liability to the Client for all other losses arising under or in connection with this agreement shall not exceed the total fees paid by the Client for the specific Services giving rise to the claim.

7. Data Protection

Both parties agree to comply with all applicable requirements of the UK Data Protection Legislation (including UK GDPR and the Data Protection Act 2018).

To the extent we process any personal data on behalf of the Client (e.g., at a corporate event), we shall act as a Data Processor.

8. Force Majeure

We are not liable for failure to perform due to events beyond our reasonable control, including but not limited to acts of God, extreme weather conditions, equipment failure, illness, or government restrictions.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.